Legal
How Attic Fanatics collects SMS consent
We collect consent to send text messages in four ways. Consent is never required to book, buy, or receive service.
1. On our website
Every form that requests an inspection or estimate includes a consent checkbox, unchecked by default, reading:
“Text me about my attic inspection and estimate from Attic Fanatics. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”
The form submits normally if the box is left unchecked.
2. By phone
When a homeowner calls to request an inspection, our office staff ask:
“Would you like me to send appointment and estimate updates to this number by text? Message and data rates may apply, message frequency varies, and you can reply STOP any time to stop them.”
The answer is recorded in the customer’s record with the date, time, and the employee who collected it. If the caller declines, no texts are sent.
3. In person at the inspection
Our inspector asks the same question, in the same words, at the time of the visit, and records the answer in the customer’s record with date, time, and employee name.
4. Attic Fanatics staff
Owners, managers, and field technicians who receive job assignments and operational alerts provide their mobile number to the company and give a written acknowledgement reading:
“I agree to receive text messages from Attic Fanatics LLC at the mobile number I have provided, relating to my work: job assignments, work orders, missed customer calls, and other operational alerts. I understand message and data rates may apply, that message frequency varies, and that I can reply STOP at any time to stop receiving them.”
The written acknowledgement is kept in the employee’s employment record. These messages go only to people employed by Attic Fanatics. No customer or prospect number is ever enrolled in them, and staff can reply STOP at any time.
What consent covers
Consent applies only to messages from Attic Fanatics about that homeowner’s own inspection, estimate, appointment, or job. For staff, it covers only the work messages described in section 4. Mobile information and opt-in data are never shared with or sold to third parties or lead generators. Reply STOP at any time to opt out, or HELP for help.
Related policies
The full message terms are in our Terms of Service, and how we handle your information is in our Privacy Policy. Questions can be sent to info@theatticfanatics.com.